We currently only ship in the United States. For international shipments, feel free to contact us, and we’ll see if we can arrange a special shipment for you.

Standard shipping: 3-7 business days

Express shipping: 1-3 business days

Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.

Once your package has shipped, you can track it using the tracking number we provide within your email.

If your package is lost or damaged during shipping, please reach out to us at care@jandehair.com within 7 days of the expected delivery date for lost packages and within 7 days of delivery for damaged packages.

Lost Packages: If your tracking information shows that your package was delivered but you haven’t received it, please check with your local carrier or neighbors first. If it’s still missing, we recommend filing a claim directly with the shipping carrier.

Unfortunately, we are not responsible for lost or stolen packages, but we’ll do our best to assist you in navigating the next steps.

Damaged Packages: If your order arrives damaged, contact us within 7 days of delivery at care@jandehair.com with your order number and clear photos of the damage. We will review the case and work with you on a resolution.

Your satisfaction is important to us, and we’ll do everything we can to help ensure a smooth experience!

If you need to change the shipping address after placing your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.

At JANDÉ Hair, ALL sales are final. We currently do not offer refunds. However, if your product arrives damaged or defective, please contact us at care@jandehair.com within 7 days of receiving your order, and we’ll be happy to assist you in resolving the issue.

At JANDÉ Hair, ALL sales are final. We currently do not offer refunds.

We accept Visa, Mastercard, PayPal, Mobile Wallet. You can see all available options at checkout.

At this time, we can only accept one payment method per order.

Yes! We offer digital gift cards in various amounts—perfect for gifting.

At JANDÉ Hair, our commitment to natural beauty starts with the ingredients we choose. Our signature product, the GOODNESS Hydrating Repair Mask, is formulated with a powerful blend of nature’s most effective components. For a complete breakdown, please check the ingredient list on the product page.

Yes, our formulas are safe for color-treated hair. We carefully select ingredients that nourish your hair without stripping color or causing damage.

Yes, our products are 100% cruelty-free. At JANDÉ Hair, we are committed to ethical beauty, ensuring that no animal testing is ever part of our process and that all our ingredients are sourced with care and respect for all living beings.

No, our products do not contain any artificial fragrances or dyes. At JANDÉ Hair, we’re committed to clean, pure formulations that rely solely on naturally derived botanicals and extracts. This ensures a gentle, authentic experience for your hair without compromising on effectiveness or your well-being.

For the best shelf life, store your beauty products in a cool, dry place away from direct sunlight and heat. Keeping them in a consistent, moderate temperature helps maintain their potency. Always ensure lids are tightly secured after use to prevent exposure to air and moisture. This simple care will keep your JANDÉ Hair products performing their best for as long as possible.

We prioritize ethically sourced ingredients from responsible suppliers. Whenever possible, we use organic, fair-trade, and sustainably harvested raw materials to protect both the environment and local communities.

Yes, our packaging materials are designed with sustainability in mind. We prioritize eco-friendly options, and our packaging is recyclable. We’re committed to reducing our environmental impact, so please recycle according to your local guidelines.